Finance & Payments FAQs

Modified on Wed, 23 Jul, 2025 at 12:33 PM

How is my commission calculated?
Your commission is based on the product commission rate and any additional commission layers (e.g., sub-agent or sales rep share). You can view the detailed breakdown in the Finance > Payouts tab.
What is the minimum commission rate?
The standard minimum commission starts from 12% of the gross tour price.
When do I receive my commission payment?
Commissions are paid every two weeks, after the tour check-in is confirmed.
Where can I see my commission amount?
Your commission per booking is shown in:
- Dashboard (overview of total commission)
- Finance > Payouts tab (booking-level breakdown)
- Settings > My Commission Settings
Can I see the commission of my sub-agents or sales reps?
Yes. The total, reseller, and sub-agent commissions are visible in the Settings > Commission Breakdown section.
What currency will I be paid in?
You will receive payments in the currency of your default bank account, as selected during setup.
Where can I find my pending payouts?
Navigate to Finance > Payouts. You'll see each booking's payment status marked as "Waiting", "Processing", or "Paid".

How do I add my bank account details?
Go to Settings > Bank Accounts, click “Add New Bank”, and enter your account number, IBAN, currency, and branch details.
Can I add multiple bank accounts?
Yes, we recommend adding up to 3 bank accounts in different currencies (e.g., USD, EUR, TRY) for flexibility.
How do I set a default payment account?
In the Bank Accounts list, click "Action > Set as Default Billing" next to the account you want to make primary.
Can I edit or remove an existing bank account?
Yes. In the Bank Accounts page, choose the relevant action from the dropdown menu.
Is my banking information secure?
Yes, Tourzone uses encrypted storage for all financial data in accordance with global data protection standards (e.g., GDPR, KVKK).

How can I track when I’ll be paid?
Use the “Fulfillment Month” filter in the Finance > Payouts page to check payment cycles by month.
Where can I download payout reports?
In Finance > Reports > Income Statement, you can export summaries of revenue, commission, and payment status.
What happens if my payment is delayed?
Please verify that your banking details are up to date. If everything is correct, contact our support team with the voucher number(s) for review.
Can I view my gross and net revenue?
Yes. Both are displayed in the Dashboard, and detailed breakdowns are available in Reports > Income Statement.
How are exchange rates calculated?
Exchange rates are shown in the Payouts table. Tourzone uses real-time conversion rates provided by licensed payment providers.

Do I need to issue an invoice?
In most cases, no. Tourzone handles system-generated invoices for your commission. You can view/download them under Billing Settings > Documents.
How do I update my billing address or tax info?
Go to Settings > Company Settings > Billing Settings and make the necessary edits.
Can I receive an invoice for commission received?
Yes, a system-generated invoice summary is available for each payout cycle under Billing Settings.
How is VAT or withholding tax handled?
This depends on your country and legal structure. For detailed assistance, please contact support or your financial advisor.

Why is my payout marked “Waiting”?
The tour may not yet be checked in or verified. Payments are only processed after successful check-in and confirmation.
I don’t see a booking in my payout list – what should I do?
Go to Booking List, search for the voucher code, and verify the status. If the tour is completed and still missing, contact support.
My bank details were wrong – what happens now?
Update your details immediately. If a payout fails due to invalid account info, our finance team will retry after correction.
How can I contact the Finance support team?
You can reach us via: