Product management-FAQs

Product management – FAQs 

1. How do I create a new tour or activity on Tourzone?

To create a product, go to Products > Experiences > Add New. You’ll need to enter the tour name, select a category, language, duration, meeting point, short description, and upload photos.

2. Can I add multiple packages to the same product?

Yes. Each product can have multiple packages (e.g., Standard, Private). Packages allow different pricing, durations, group sizes, and languages. Add them during product creation or editing.

3. How do I set availability and scheduling for a tour?

Availability is managed in the calendar section of each product. You can create recurring slots or specific time-based availabilities with tour start time, duration, and valid periods.

4. How can I duplicate an existing product?

Click Action > Duplicate next to the desired tour. A copy will be created with status Processing. You can then customize it freely without affecting the original.

5. Where can I set the meeting point or transfer options?

In the product creation/edit section under Meeting Point. You can enter address, coordinates, and upload a location map. You can also configure pickup & drop-off options here.

6. What types of media can I upload to a product?

You can upload images (in JPG/PNG), set a cover photo, reorder them, and optionally add a video. Make sure your images meet the required dimensions for best display.

7. How do I manage reviews for my product?

Go to Products > Reviews. You can:

• Respond to guest reviews
  
  

• Filter reviews by rating
  
  

• Control visibility settings
  
  

8. Can I link my product to multiple categories or tags?

Yes, during product creation or editing, you can assign it to one or more categories and tags like Family Friendly, Adventure, Historical, etc., to improve discoverability.

9. What does the product status mean?

• Pending – Awaiting moderation
  
  

• Active – Live on the platform
  
  

• Rejected – Product needs edits to be approved
   You’ll see reasons for rejection in the dashboard notifications.
  
  

10. Can I preview my product before it goes live?

Yes, after adding all required fields and saving the draft, click on Preview. You’ll see the tour from the customer’s perspective before submitting for moderation.

11. How do I change pricing or quotas after publishing?

You must deactivate the tour and ensure there are no active bookings. Then click Edit, adjust pricing/availability, and reactivate once ready.

12. What happens to existing bookings if I change the product?

If changes are made while a product is active and booked, it may cause confusion or mismatch for guests. It’s recommended to duplicate the tour or wait until no bookings remain.

13. How do I know if a product is missing required information?

The system will highlight missing fields during creation. You can also find a product’s completeness status in the product list under the status column (e.g., Incomplete, Processing, Active).