FAQ – Billing Settings

1. What is Billing Settings and why do I need it?
 Billing Settings is the section where you manage invoice addresses and contact information. You can add multiple addresses, set one as Default Billing, and activate the E-Invoice option.

2. How many billing addresses can I add?
 Unlimited. You can add separate addresses for each office, department, or country.

3. Can I use different addresses for different products or bookings?
 No, but you can set the preferred address as Default Billing, and it will be used for all invoices.

4. How do I add a new billing address?
 Go to Settings > Billing Settings and click “Add new billing address” (top-right). Fill in the required fields and click Add Item.

5. What are the required fields when adding an address?

• Billing Name
  
  

• Billing Address
  
  

• District / City / Country
  
  

• Billing Email
  
  

• Tax Administrator
  
  

• Tax Number
  
  

6. What if I don’t have a tax number?
 If your region allows invoicing without a tax number, you can leave it empty. Otherwise, consult your accountant.

7. What is the “Use E-Invoice” feature and how do I enable it?
 It enables the electronic invoicing system. Just activate the “Use E-Invoice” toggle before saving. Availability depends on the country.

8. How do I edit an existing address?
 Click the “Action” button next to the address and select “Update”. Make changes and save.

9. How do I delete an address?
 Click “Action” > Delete next to the record.
  You cannot delete an address set as Default Billing — change the default first.

10. How do I set a default billing address?
 Click “Action” > Set Default next to the address you want to make primary.

11. How many default billing addresses can I have?
 Only one. The system uses this for all automated invoicing.

12. What happens if no Default Billing is set?
 The system may not generate an invoice or will use the first added address. Always set a Default Billing.

13. Where can I view my billing history and documents?
 Go to:

• Settings > Documents
  
  

• Finance > Payouts
   You can download PDF copies if e-delivery is active.
  
  

14. Can I use one address for all purposes?
 Yes. If set as Default, it will be used system-wide.

15. Are there any country restrictions?
 No, but fields like Country and Tax Number must follow the local tax authority’s rules.

16. Why can’t I delete an address?
 It’s likely set as Default Billing. Set another address as default first.

17. Why are my invoices sent to the wrong address?
 Check if the correct address is set as Default Billing.

18. I enabled E-Invoice but don’t receive them — what should I do?
 Make sure:

• The email is correct
  
  

• E-Invoice is supported in your country
  
  

The toggle was enabled before saving