1. What is the “Users” section and why is it needed?
It’s where you manage your team members who have access to the supplier panel. You can add users, assign roles, and control what each person can access and do.
2. Who can be added as a user?
You can add admins, guides, drivers, accountants, or any staff member involved in managing your tours, bookings, and finances.
3. Can multiple users work at the same time?
Yes, each user has their own login and can work simultaneously in the system.
4. How do I add a new user?
Go to Settings → Users, click “Add new user”, fill in the required fields (email, name, job title, role), and click “Add Item.”
5. What happens after adding a user?
The user will receive an activation email with login credentials.
6. Is email mandatory? Can I use a shared email?
Email is required and must be unique. We recommend using personal emails for security and activity tracking.
7. Which role should I assign to a guide or driver?
Assign Supplier Guide so they only access operational tabs.
8. How do I edit a user or change their role?
Click “Action” → Update next to the user and make the changes.
9. How do I reset a user’s password?
Click “Action” → Reset Password to send a password reset email.
10. How do I delete a user?
Click “Action” → Delete. This action is irreversible.
11. Why can’t I delete a user?
Ensure they don’t have active tasks or bookings. Also, only Admins can delete users.
12. Can I limit a user’s access to certain sections?
Yes. Tourzone offers:
Panel-based restriction (e.g., no access to Finance)
Role-based access (they see only what their role permits)
13. Can I track who logged in and when?
You can view activity logs if audit features are enabled (future release).
14. How do I protect accounts from unauthorized access?
Use unique emails, don’t share logins, and enable IP restrictions if needed.
15. How many users can I add?
Unlimited. Add as many as your team requires.
16. What if an employee leaves the company?
Delete or deactivate their account through the “Action” menu.
17. Should I reuse old logins?
No. Always create new logins for new staff — it’s more secure.
18. How often should I review user access?
Review the list monthly and remove or deactivate unused accounts.
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